About askON

askON is a real-time chat information service that offers immediate, interactive, and knowledgeable research and reference help on-line.

Using chat, askON staff provide research guidance and can help you navigate the Internet, your library’s services, and other online resources; including several significant, full text magazine and newspaper resources licensed for the use of Ontarians by Knowledge Ontario. If you provide an email address after the end of your chat session, a transcript will be delivered to your email address.

Certain restrictions will apply to licensed databases for non-library card holders (see Licensed Resources).

Collaboration

askON is a collaboration of public and post-secondary libraries each of whom has offered up some of their staff time to make the service possible. Using state-of-the-art software from LivePerson askON offers 45 hours a week of chat reference service to public library visitors and over 60 hours a week to post-secondary students.

askON Goals

Visitors to askON access the service via the distinctive askON logo from the websites of participating libraries and can instantly open a chat session with one of the askON library staff. Our goal is to have all of province’s publicly funded libraries supporting and offering the askON service to their communities.

Ask Ontario is a project
of Knowledge Ontario.
© 2008 Ask Ontario/Knowledge Ontario.