Your computer must:
- Be supported by operating systems Windows 2000, Windows XP, Windows 2003, Windows Vista or Windows 7
- Be supported by web browsers Internet Explorer 6 SP2, Internet Explorer 7 (all versions), Internet Explorer 8 or Mozilla Firefox (all versions)
- Support Flash
- Support Cookies
- Support SSL
- Be connected to the Internet (the faster the connection the better the experience).
Other browsers may work successfully, but are not supported.
If you have a firewall enabled, you may not be able to see chat from the askON staff after you connect. If you continue to experience a problem with your firewall, please exit the service, and disable the firewall before you re-connect to the live chat. Remember to re-enable your firewall after the session is over.